US Merchant Group, Inc welcomes international orders. Please be aware of the following guidelines.
Payment Options
Credit/Debit cards
US Merchant Group gladly accepts Visa, Mastercard, American Express, Discover and debit cards from cardholders from West Europe, some Caribbean Islands, Canada and Mexico. We can only ship to the address which matches your billing address.
Paypal
Paypal is available to residents of the USA, UK, and Canada. A shipping address confirmed by Paypal is required.
Wire Transfers
Residents of all other countries may use the wire transfer option.
Other important information
For all international orders, the amount cannot exceed $2,000 USD. If your order total exceeds this amount, please contact our customer service representatives for more information.
International orders are generally subject to import duties and taxes specific to each location. International customers are responsible for all taxes and duties required.
International orders require approval of our Accounting and Fraud Prevention Department.
Should you need to return an item to us from an international order, you are considered the exported from the destination country. Title and risk of loss transfer to us upon receipt of the merchandise. UPS can assist you, for a fee, in the recovery of taxes and duties. Please contact UPS directly to initiate this service.
Please do not hesitate to use our Client Feedback Form for any questions you may have regarding our payment policies.
Shipping Locations
We ship with UPS, US Postal Service and Fed Ex. Our website shipping calculator is for United States shipping charges only. For International orders , please contact us using the Client Feedback Form.
Our representative need the following information to give you the most accurate international shipping rate:
- All product SKU numbers.
- The total number of items for each SKU.
- Your complete and exact shipping address.
- A phone number and email address where you can be reached for questions and information.
US Merchant Group will gladly ship to Canada, Mexico, South America, Central America, Caribbean Islands, Europe, Russia, Ukraine, Kazakhstan, Asia, Australia, and South Africa.
PLEASE NOTE: We cannot ship to Iran, Iraq, Venezuela, North Korea, Cambodia, Venezuela, Romania and Africa. Please use the Client Feedback Form if you have any questions regarding our shipping policies and locations.
Please use our Client Feedback Form for any questions you may have regarding International shipping orders.
