Returning Policy
RETURNS: No item will be accepted for return after 20 days from date of delivery. All returns must be labeled with a return authorization number which can be obtained from our sales service department. Shipping containers must be kept if shipment is damaged or short. All returns are subject up to a 20% restocking fee. The customer is responsible for all freight charges incurred. Claims for shortage, breakage or any other reason must be made within 48 hours of receipt.
Please, use Contact Us form to obtian RMA # and address. We need following information:
- order ID or First and Last Name of Customer
- reason for return
- contact phone or email
EXCHNAGE: please, use Contact Us form to obtian RMA # and address. We need following information:
- order ID or First and Last Name of Customer
- reason for exchange
- what product do you need in exchange
- contact phone or email
We will contact you within 24 hours (Monday to Friday except Holidays).
CANCELLATION CHARGES: Orders may be canceled without charge providing your request is received prior to shipment. If the merchandise has been shipped there will be up to a 20 % restocking fee, plus all freight charges incurred. Please get cancellation conformation to avoid these charges.
OTHER ORDER INFORMATION: We reserve the right to split shipments. Where available, substitutions will be shipped if the product ordered is not available or discontinued.
